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Supv area plant

Company Name:
CenturyLink
# Job Description
We have an immediate need for a Supervisor Area Plant Manager located in Pell City, AL. The ideal candidate will supervise and administer up to 14 technicians. The Supervisor Area Plant Manager is responsible for managing outside plant, business systems, central office employees in specific service areas. The team is responsible for providing quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives
Responsibilities:
Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sell CenturyLink products and services while providing a service experience that exceeds the customer''s expectations
Direct the installation, repair and maintenance of single and multi-line systems, residential service, outside plant and central office activities within a specified geographic area, including typical and advanced communications services such as Key, PBX, Metro Ethernet, Voicemail, and Centrex services, and high speed internet required to provide service to customers.
Coordinate proper completion of service orders by their due dates; handle customer complaints and repairs and service outage and major cable damage notifications.
Select competent staff in accordance with legal, Corporate and department hiring guidelines. Develop an effective staff by motivating, training, and evaluating employees.
Provide a safe work environment for employees and eliminate accidents by providing safety training and reinforcing safety requirements on the job.
Contribute to a positive Company image within the communities served by ensuring that prompt, courteous service is given to customers, and acting as the Company''s representative within the community.
Monitor workload and manage work schedules to ensure labor efficiency and meet service demands (i.e., overtime, weekends, evening work, etc.).
Ensure that all company equipment is inspected and routinely maintained according to established specifications to minimize equipment failures and out of service reports.
Promote harmonious and productive working relationships with utility, municipality and government-related entities by coordinating outside plant facility-related work activity with these entities.
Oversee the construction, maintenance and repair of Prism TV facilities as needed.
Schedule periodic inspections and tests of equipment to prevent service interruptions
Actively support sales and marketing efforts within assigned geographic area
Actively promote the sale of CenturyLink products and services.
Assume other duties as assigned.
Note: This position also requires the completion of an assessment which takes approximately 45 -60 minutes. Please make sure that you complete this assessment in a distraction free environment as it is timed.
# Job Requirements
Computer skills are required including Excel, Word, and legacy systems.
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by CenturyLink is preferred.
Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.
Previous experience in a multi-tasking, result oriented position in a deadline focused department.
Previous experience successfully dealing with customers face-to-face and over the phone.
Preferred Qualifications:
Previous experience managing teams within a telecom technical environment
2+ years experience with installation, maintenance, and repair of POTS and HIS or cable, design services, CPE/BST
2 + years experience with Excel, email and legacy systems
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14853BR
Posting Location: AL,PELL CITY
Business Unit: Business & Consumer - East
Position Classification: Management

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